Privacy Policy

1. Who We Are

FamilyPilot.co ("FamilyPilot," "we," "us," or "our") is a family scheduling management service operated as a sole proprietorship in the State of Georgia. We provide scheduling coordination, calendar management, reminder delivery, and related organizational services to families via email, SMS text message, and voicemail.

For questions about this Privacy Policy, contact us at: [email protected]

2. Information We Collect

Information You Provide Directly

When you register for FamilyPilot, we collect the following categories of information:

• Family identification: Family last name, zip code, timezone, and selected service plan
• Parent/guardian information: First and last name, cell phone number, email address, relationship to children, and communication preferences
• Children's information: First name, nickname, age, grade level, school name, and school email domain
• Activity information: Sports teams, coaches, practice schedules, activity studios, instructors, class names, and locations
• Medical information: Names of pediatricians, dentists, and other healthcare providers (no clinical records or diagnoses)
• Location information: Home address, parent work areas, and location nicknames
• Scheduling preferences: Blackout times, activity limits, buffer preferences, and co-parenting arrangements
• Communications: Content of text messages sent to our service number and voicemail transcripts

Information Collected Automatically

When you visit our website, we may collect standard web analytics data including browser type, pages visited, and time on site. We do not use invasive tracking technologies or build behavioral advertising profiles.

Information We Do Not Collect

• Social Security numbers or government ID numbers
• Medical records, diagnoses, or clinical health information
• Financial account numbers or credit card numbers beyond payment processing
• Biometric data of any kind

3. How We Use Your Information

We use the information we collect exclusively to:

• Provide, operate, and improve the FamilyPilot scheduling service
• Process and organize your family's schedule information
• Send scheduling reminders, conflict alerts, and weekly summaries via text and email
• Respond to your messages, voicemails, and service inquiries
• Generate and maintain your family's shared calendar
• Process subscription payments and manage your account
• Send service-related communications including account updates and policy changes
• Comply with legal obligations

4. Children's Privacy (COPPA)

FamilyPilot takes the privacy of children extremely seriously. Our service involves children's scheduling information collected from parents and guardians — not directly from children.

In compliance with the Children's Online Privacy Protection Act (COPPA):

• We collect children's information only from verified parents or legal guardians
• Children's information is used solely to deliver scheduling services to their family
• We do not share children's information with any third parties except as required to deliver the service
• We do not use children's information for advertising, profiling, or any secondary purpose
• Parents may review, correct, or request deletion of their children's information at any time by contacting [email protected]
• We retain children's information only for as long as necessary to provide the service or as required by law

5. SMS and Text Message Communications

By providing your cell phone number and checking the SMS consent box during signup, you expressly consent to receive text messages from FamilyPilot. These messages include:

• Schedule reminders and event alerts
• Conflict notifications
• Weekly schedule summaries
• Service updates and account notifications

Message frequency: Varies based on your family's schedule and selected plan. Standard message and data rates from your carrier may apply.

To opt out: Reply STOP to any text message at any time. You may also contact [email protected] to modify your communication preferences.

For help: Reply HELP to any text message for assistance.

We maintain records of SMS consent as required by the Telephone Consumer Protection Act (TCPA).

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

Service Providers

We use the following trusted third-party services to operate FamilyPilot. Each is bound by their own privacy policies and data processing agreements:

• Twilio — SMS, voice, and voicemail processing
• Google Workspace — Email communication and calendar services
• Make.com — Workflow automation between services
• Payment processor — Subscription billing (we do not store full payment card details)

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the safety of any person.

Business Transfers

In the event FamilyPilot is acquired or merges with another company, your information may be transferred. We will notify you via email before your information becomes subject to a different privacy policy.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information:

• All data transmitted between your device and our services is encrypted using industry-standard TLS/SSL
• Access to family data is strictly limited to authorized FamilyPilot personnel
• We use strong, unique passwords and two-factor authentication on all service accounts
• We regularly review our security practices and update them as needed

No method of transmission or storage is 100% secure. In the event of a data breach affecting your information, we will notify you as required by applicable law.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Active accounts: Data retained for the duration of your subscription
• After cancellation: Data retained for 90 days to allow for reactivation, then deleted
• Financial records: Retained for 7 years as required by tax law
• Communication logs: SMS and voicemail transcripts retained for 12 months then purged

You may request earlier deletion of your data at any time by contacting [email protected].

9. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about your family
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your family's data
• Portability: Request your data in a portable format
• Opt-out: Opt out of SMS communications at any time by replying STOP
• Complaints: Lodge a complaint with the applicable data protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Co-Parenting and Custody Situations

FamilyPilot recognizes that many families have co-parenting arrangements. We will only communicate with and share scheduling information with individuals expressly authorized by the primary account holder at signup. We are not responsible for disputes between parents regarding schedule access or information sharing.

If your custody arrangement includes restrictions on information sharing, it is your responsibility to configure your account accordingly and to inform us of any relevant limitations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email at least 14 days before the changes take effect. Continued use of FamilyPilot after that date constitutes