SMS Messaging Program Summary
| Program Name: | FamilyPilot Family Scheduling Reminders |
| Sender: | FamilyPilot LLC |
| Phone Number: | (470) 900-0725 |
| Message Types: | Scheduling reminders, conflict alerts, calendar confirmations, weekly summaries |
| Frequency: | Varies based on family calendar activity — typically 1 to 7 messages per week |
| Rates: | Message and data rates may apply depending on your carrier plan |
| To Opt Out: | Reply STOP to any message at any time |
| For Help: | Reply HELP to any message, or contact hello@familypilot.co |
| Support: | hello@familypilot.co · (470) 900-0725 · familypilot.co |
| Privacy: | Your phone number and opt-in data are never sold, rented, or shared with any third parties |
How You Consented to Receive Messages
FamilyPilot collects SMS consent during the family signup process at familypilot.co/familypilot_signup.html. On the final review step of the signup form, customers must actively check an SMS consent checkbox before the form can be submitted.
The consent checkbox cannot be pre-checked. The language shown to the customer reads:
"I agree to receive text messages from FamilyPilot at the phone number(s) provided, including reminders, conflict alerts, and weekly summaries. This consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help."
Consent is recorded in our customer database at the time of form submission, along with a timestamp.
No text messages are sent to any customer until signup and consent are both complete.
Types of Messages We Send
FamilyPilot sends only service-related messages to opted-in subscribers. We do not send marketing or promotional messages. Message types include:
- Morning day-of reminders — sent on the day of a scheduled event (Premium and Concierge plans)
- Evening preview texts — a look at tomorrow's schedule sent the evening before (Concierge plan)
- Conflict alerts — notification when two scheduled events overlap
- Calendar confirmations — confirmation when a new event is added to the family calendar
- Weekly Sunday summaries — a preview of the upcoming week's events (all plans)
All messages originate from FamilyPilot's dedicated Twilio number: (470) 900-0725.
How to Opt Out
You may opt out of FamilyPilot text messages at any time using any of the following methods:
- Reply STOP to any FamilyPilot text message. You will receive one confirmation message and no further messages will be sent.
- Email hello@familypilot.co and request to be removed from SMS messaging.
- Text or call (470) 900-0725 and request opt-out.
To resubscribe after opting out, reply START to any message from (470) 900-0725.
How to Get Help
Reply HELP to any FamilyPilot text message to receive support information, or contact us directly:
Phone / Text: (470) 900-0725
Web: familypilot.co
Privacy & Third-Party Sharing
FamilyPilot LLC is committed to protecting your privacy. With respect to SMS messaging:
- Your phone number and SMS opt-in consent are never sold, rented, or shared with any third parties for marketing or any other purpose.
- Your phone number is used only to send you FamilyPilot service messages as described above.
- You may request deletion of your data at any time by emailing hello@familypilot.co.
For full details on how FamilyPilot collects, uses, and protects your information, see our Privacy Policy.
Regulatory Compliance
This messaging program is operated in compliance with the federal Telephone Consumer Protection Act (TCPA), FCC regulations, CTIA Messaging Principles and Best Practices, and Florida's Telemarketing Sales Act (FTSA). Consent is not a condition of purchase. FamilyPilot supports all standardized opt-out keywords including STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.